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Professional Self-Development

Business Etiquette for Business Success

The Right Mannerisms for Establishing Lasting Business Relationships

Public Programme
 

Who Should Attend:

  • For all working professionals

Course Objectives

  • Define etiquette and understand how it is valuable to companies and other organisations
  • Explain the four basic behavioural styles and how to adapt to each
  • Demonstrate effective self introductions, introductions of others and small talk
  • Identify the 'Three Cs' of a good impression
  • Define appropriate and inappropriate office behaviour
  • Be familiar with the four levels of conversation and use them appropriately
  • Understand place settings, napkin etiquette and basic table manners
  • Describe appropriate office dress
  • Identify and rephrase blunt wording for more professional communication.

What will you gain?

By the end of this course you will be able to:
  • Gain clarity about what is professional and unprofessional conduct in business
  • Raise the first impression of clients and business associates
  • Develop you confidence and feeling of ease in social and business entertainment situations
  • Increase the quality of networking
  • Improve the effectiveness of client entertainment.

Course Content

Module 1: Understanding the Rules of Etiquette
  • Etiquette lessons from history
  • The basis of etiquette today
  • Etiquette defined
  • The importance of etiquette
Module 2: Creating a Powerful First Impression
  • Dressing to make a good impression
  • Introducing yourself and others
  • Minimising nervousness
  • Using business cards effectively
  • Remembering names
  • Shaking hands
  • Interviewing basics
 Module 3: Maintaining Business Relationships  
  • Conflict resolution
  •  Personal workspace
  •  Business travel
Module 4: Communication Etiquette
  • Communication etiquette
  • Understanding different behavioural [communication] styles
  • Face-to-face etiquette
  • Telephone etiquette
  • Writing etiquette
  • Email etiquette
  • Web page etiquette
  • Public speaking etiquette
Module 5: Basic Digital Etiquette 
  • Telephone etiquette
  • Email etiquette
  • Webpage etiquette
  • Etiquette for other digital options
Module 6: Basic Business Dining Etiquette 
  • Basic dining behaviour
  • Basic table settings
  • Basic table manners
  • Host etiquette
  • Guest etiquette
Module 7: Special Dining Events 
  • Invitations
  • Formal dining
  • Business banquets
  • Casual dining
Module 8: Successful Meetings  
  • Before the meeting
  • During and after the meeting
  • Being a productive participant
  • Distance meetings
  • Parliamentary procedure
Module 9: Cross-Cultural Etiquette
  • Preparing for your trip
  • Greeting people
  • Establishing relationships
  • Eating and gift giving
  • Considering gender issues.
   


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