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Professional Self-Development

Business Etiquette & International Protocol

Gain the Edge that Leads to Culturally Savvy Success

 

Who Should Attend:

  • Executives and Directors
  • International Business Travellers
  • Professionals who work with Diplomats & Dignitaries

 

Course Objectives

  • Sharpen your diplomatic and social communication style
  • Increase your confidence interacting with people from different cultural backgrounds
  • Refine your personal appearance and professional image to build trust and credibility
  • Explore accepted protocol for dealing with international and regional players
  • Understand how to make introductions and use a business card effectively
  • Understand how to dress for success in every business and social occasion
  • Understand protocol for ordering in a restaurant, paying the bill and tipping
  • Feel comfortable dining in business or formal situations, including fine table manners
  • Learn how to design a formal invitation letter
  • An overview of the best way to handle TV and radio interview.

What will you gain?

  • Manners are more important than laws. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarize or refine us
  • Good manners can open doors that the best education cannot
  • You’ve only got one chance to make a good first impression
  • Ideal conversation must be an exchange of thought, and not, as many of those who worry about their shortcomings believe, an eloquent exhibition of wit or oratory
  • Manners are one of the greatest engines of influence ever given to man
  • Your appearance is your visual resume.

Course Content

  • Understanding Etiquette
    • Etiquette Defined
    • The Importance of Business Etiquette
  • Networking for Success
  • The Meet and Greet
  • The Dining in Style
  • Eating Out
  • Business Email Etiquette
    • Addressing Your Message
    • Grammar and Acronyms
    • Top 5 Technology Tips
  • Phone Etiquette  
  • The Written Letter
  • Dressing for Success
    • The Meaning of Colours
    • Interpreting Common Dress Codes
    • Deciding What to Wear
  • International Etiquette.
 


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