/var/www
/
/

Professional Self-Development

Creative Thinking, Problem Solving and Decision Making – ILM Endorsed

Develop Your Ability to Think Outside the Box

Bestseller
ILM
Public Programme
 

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Business professionals

Course Objectives

  • An overview of the definition of a problem and problem solving
  • Learn how to identify and clarify issues that need to be resolved
  • Understand how to set priorities and determine appropriate steps to deal with issues
  • Learn how to find the root cause of a problem before investing in expensive solutions
  • Explore ways to exercise sound judgment when evaluating and resolving problems
  • Identify how to set goals with clarity of purpose and appropriate scope for a decision
  • Develop a set of criteria for evaluation of solution options and assessment of risk
  • Improve confidence in leading assignments and tasks, and in decision-making.

What will you gain?

By the end of this course you will be able to:

  • Demonstrate improved effectiveness in identifying and resolving problems
  • Reduce problem solving cycle time
  • Smoothly execute and implement projects and plans
  • Improve communication with team members, enabling better team work
  • Reduce time spent on errors and redoing work
  • Have peace of mind knowing you have reached the best possible decision using creative problem-solving techniques.

Course Content

  • Overview
    • Brainstorming – 100 Uses For...
    • Housekeeping & Ground Rules
  • Is it a problem?
    • What is a Problem?
    • Problem Thinking vs. Solution Thinking
    • Problem/Challenge Reframe
    • Coaching for possibilities
  • Defining The Problem
    • Key questions to ask
    • Clustering Challenges – Affinity Diagrams
    • Are you facing the wrong challenge? The Pareto Principle
    • Developing a problem statement
    • Stating the Goal
  • PS & DM as an Organisational Process
    • Organisational Learning
    • Organisational Architecture
  • Challenge Analysis – How to Think
    • The wheel of Multiple Perspectives
    • Possible Causes - Fishbone
  • Identifying Possible Solutions
    • Brainstorming Basics
    • Brain-Writing
    • The How-How
  • Selecting and Evaluating the Best Solutions
    • The Six Thinking Hats
    • Grid Analysis - Weighted Worksheet
    • The Decision Matrix
    • Paired Comparison Analysis
  • Action Plan and Implementation
    • Sequential Action Planning
    • Well Formed Outcomes
    • Scenario Planning
    • Walt Disney Strategy
  • Organisational Decision Making
    • Culture Values
    • Win/Win Communication
    • High Stakes Decision Making.

Testimonials

  • "Everything was excellent – the lecture, the videos, the team work, the class work, the interactive slideshow & the Q&A. The programme actually used what it was teaching - 'thinking outside the box’. It will help me to look at problems from a different perspective."
  • "Very interactive course that provided a lot of enlightened ideas and information."
  • "I would highly recommend this course. It is very beneficial in helping you in your creative thinking process."

Other Programmes you may be interested in:



Our Clients

Downloads

English

Company Brochure
Company Brochure
Top 20 Courses
Top 20 Courses
Public Calendar
Public Calendar
Nationals Development
Nationals Development English

عربي

Arabic Profile
Arabic Profile
Top 20 Courses
ﺑﺮﺍﻣﺞ ﺗﻄﻮﻳﺮ ﺍﻟﻜﻮﺍﺩﺭ ﺍﻟﻮﻃﻨﻴﺔ