Professional Self-Development

Creative Thinking, Problem Solving and Decision Making – ILM Endorsed

Develop Your Ability to Think Outside the Box

Public Programme

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Business professionals

Course Objectives

  • An overview of the definition of a problem and problem solving
  • Learn how to identify and clarify issues that need to be resolved
  • Understand how to set priorities and determine appropriate steps to deal with issues
  • Learn how to find the root cause of a problem before investing in expensive solutions
  • Explore ways to exercise sound judgment when evaluating and resolving problems
  • Identify how to set goals with clarity of purpose and appropriate scope for a decision
  • Develop a set of criteria for evaluation of solution options and assessment of risk
  • Improve confidence in leading assignments and tasks, and in decision-making.

What will you gain?

By the end of this course you will be able to:

  • Demonstrate improved effectiveness in identifying and resolving problems
  • Reduce problem solving cycle time
  • Smoothly execute and implement projects and plans
  • Improve communication with team members, enabling better team work
  • Reduce time spent on errors and redoing work
  • Have peace of mind knowing you have reached the best possible decision using creative problem-solving techniques.

Course Content

  • Overview
    • Brainstorming – 100 Uses For...
    • Housekeeping & Ground Rules
  • Is it a problem?
    • What is a Problem?
    • Problem Thinking vs. Solution Thinking
    • Problem/Challenge Reframe
    • Coaching for possibilities
  • Defining The Problem
    • Key questions to ask
    • Clustering Challenges – Affinity Diagrams
    • Are you facing the wrong challenge? The Pareto Principle
    • Developing a problem statement
    • Stating the Goal
  • PS & DM as an Organisational Process
    • Organisational Learning
    • Organisational Architecture
  • Challenge Analysis – How to Think
    • The wheel of Multiple Perspectives
    • Possible Causes - Fishbone
  • Identifying Possible Solutions
    • Brainstorming Basics
    • Brain-Writing
    • The How-How
  • Selecting and Evaluating the Best Solutions
    • The Six Thinking Hats
    • Grid Analysis - Weighted Worksheet
    • The Decision Matrix
    • Paired Comparison Analysis
  • Action Plan and Implementation
    • Sequential Action Planning
    • Well Formed Outcomes
    • Scenario Planning
    • Walt Disney Strategy
  • Organisational Decision Making
    • Culture Values
    • Win/Win Communication
    • High Stakes Decision Making.


  • "Everything was excellent – the lecture, the videos, the team work, the class work, the interactive slideshow & the Q&A. The programme actually used what it was teaching - 'thinking outside the box’. It will help me to look at problems from a different perspective."
  • "Very interactive course that provided a lot of enlightened ideas and information."
  • "I would highly recommend this course. It is very beneficial in helping you in your creative thinking process."

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