Nationals Development

Emerging Leaders Programme (ELP)

Future-Ready High Performance Leadership


Who Should Attend:

  • New Managers & Supervisors
  • Individuals with Executive Potential

Course Objectives

This is a tailored programme
  • An overview of the difference between being a Manager and becoming a Leader
  • Familiarity with Transformational Leadership, the Great Man theory and Trait Theory
  • Explore the benefits of using Emotional Intelligence (EQ) in your leadership approach
  • Learn how to gauge the people you lead and adapt your leadership style for each
  • Identify ways to express yourself assertively; using listening skills to overcome barriers
  • Learn how to build trust, respect and rapport to manage upwards as well as downwards
  • Master strategies for managing conflict and motivating employees to adapt to change
  • Develop Coaching skills to promote problem-solving and boost team effectiveness
  • Learn how to take managed risks and build creative decision-making skills.

What will you gain?

By the end of this course you will be able to:
  • Enable emerging leaders to move into executive roles seamlessly, confidently and successfully
  • Understand your leadership skills and style
  • Practice and experiment with new leadership behaviour
  • Receive feedback on your style and behaviour
  • Plan for your on-going leadership development.

Course Content

Module One - Essentials of Leadership: Leadership and Influence

  • Leadership Skills – Start Here!
  • Defining Leadership
  • A Brief History of Leadership
  • Situational Leadership / Adaptive leadership
  • Getting started as a New Leader
  • Modelling the way
  • Inspiring a Shared Vision
  • Challenge the Process
  • Enabling Others to Act
  • Encouraging the Heart
  • Influence vs. Persuasion: A Critical Distinction for Leaders
  • Setting Goals

Module Two - Emotional Intelligence:  The Challenge for Leadership

  • What is Emotional Intelligence?
  • Emotional Intelligence: What Smart Managers Know!
  • Emotional Intelligence during Organisational Change
  • Emotional Viruses (EVs) at Workplace
  • Tools to Regulate your Emotions and Relationships
  • Assertiveness and Self-Confidence
  • Gaining Control
  • Business Practice
  • Making an Impact

Module Three - Communication Skills for Emerging leaders

  • Defining communication
  • Communication Filters
  • Personality Types
  • How to build rapport
  • Who are you talking to
  • Writing Business Documents
  • Electronic Communication
  • Avoiding Unnecessary Conflict

Module Four - Get Organised for Peak Personal Performance

  • The Present
  • The Power of Change
  • Understanding yourself
  • Prioritising
  • Setting a Ritual
  • Planning  and Scheduling Yourself
  • Keeping yourself on Top of Tasks
  • Tracking new Tasks and Projects
  • Using Project Management Techniques
  • The Four D’s
  • Organising Your Workspace
  • Organising Your Files
  • Managing Your Workload

Module Five - Critical and Creative thinking: Strategies in RAPID Decision Making

  • The Problem Solving Method
  • Creative Thinking Vs Critical Thinking: Which is more important?
  • Information Gathering
  • Problem Definition
  • Preparing for Brainstorming
  • Generating Solutions, Part One
  • Generating Solutions, Part Two
  • Selecting a Solution
  • Planning Your Next Steps
  • RAPID Decision-Making
  • Recording lessons Learnt

Module Six - Resolving Conflicts: Building Winning Partnerships

  • An Introduction to Conflict Resolution
  • Conflict Resolution Styles with the Thomas-Kilmann Instrument
  •  Creating an Effective Atmosphere
  • Creating a Mutual Understanding
  •  Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • The Short Version of the Process
  • Additional Tools
  • Leading Relationships - Making Small Talk and Moving Beyond
  • Moving the Conversation Along
  • Remembering Names
  • Sharing Your Opinion
  • Negotiation Basics

Module Seven - Leading through Coaching

  • Defining Coaching and Mentoring
  • Setting Goals
  • Understanding the Realities
  • Developing Options
  • Wrapping it All Up
  • The Importance of Trust
  • Providing Feedback
  • Overcoming Roadblocks
  • Reaching the End
  • How Mentoring Differs from Coaching

Module Eight - Making Meetings Work: Leading Meetings

  • The Basics of Effective Meetings
  • The Best and The Worst Meetings
  • Holding Productive Meetings
  • Preparing for meetings
  • Agendas
  • Setting the place
  • Leading effective meetings
  • Process and content
  • How to control a meeting

Module Nine - Success with Change

  • What is Change?
  • The Change Cycle
  • The Pace of Change
  • The Pyramid Response to Change
  • A Four Room Apartment
  • Leading Change with Emotional Intelligence
  • Adapting to Change
  • Building Flexibility
  • Strategies for dealing with Change
  • Preparing for Change
  • Identifying The WIFM and WAMI
  • Understanding Change on an Individual Level with the ADKAR Model
  • Managing Change
  • Gaining Support
  • Making it all Worthwhile

Module Ten (Optional) - Project Management Basics

  • Key Concepts (Part I & II)
  • Initiation (Part I & II)
  • Planning (Part I & II)
  • Planning Tools
  • Executing the Project
  • Maintaining and Controlling the Project
  • Closing Out

Module Eleven (Optional) - Finance for Non-Finance Professionals

  • Introduction to Accounting System
  • Financial Statements
  • Financial Statements Analysis
  • Introduction to Cost / Cost Behaviour
  • Cost-Volume-Profit Analysis
  • Time Value of Money
  • Projects & Investment Decisions

Module Twelve (Optional) - Human Resources for Non-HR Professionals

  • Human Resources Today
  • Recruiting and Interviewing
  • Retention and Orientation
  • Following Up With New Employees
  • Workplace Health and Safety
  • Workplace Bullying, Harassment, and Violence
  • Workplace Wellness
  • Providing Feedback to Employees
  • Disciplining Employees
  • Terminating Employees.

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