Quality Management

Who Should Attend:

• Excellence Specialists
• Senior & High Potential Managers
• Business Managers
• Professionals starting to implement this model in the organisation

Course Objectives

• This course aims at teaching organisations the basics about Excellence Models, its implications, benefits and implementation
• Assess an organisation using the EFQM Model
• Pathway to ‘Excellence’ through a practice-based learning model
• Facilitate in producing Leaders who will drive continual improvement and outstanding quality measures in the company
• A framework for measuring the strengths and areas of improvement of an organisation across all of its activities
• An internally driven quality measurement and assessment tool to evaluate self and company’s performance.

What will you gain ?

• Understand the EFQM model, its components and interrelations
• Provide excellent service or product to your customers and stakeholders, keeping in mind the excellence model framework
• Diagnose the organisations activities and planning processes
• Instill and impart a culture of continuous improvement in the company
• Address a complete range of quality related issues
• Emphasise on the significance of consensus in assessing a company’s strengths and weaknesses
• Know what the benefits of the model are and how to
• Submit and participate in the awards system.

Course Content

• Introduction to the model
• Model components and interrelations

• Submission documents and award system
• RADAR methodology

• Model cycle and improvement
• Model relation to other Management Systems.