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Quality Management

Excellence Models

Journey to Excellence – Design & Implementation

 

Who Should Attend:

  • Excellence Specialists
  • Senior & High Potential Managers
  • Business Managers
  • Professionals starting to implement this model in the organisation

Course Objectives

  • This course aims at teaching organisations the basics about Excellence Models, its implications, benefits and implementation
  • Assess an organisation using the EFQM Model
  • Pathway to ‘Excellence’ through a practice-based learning model
  • Facilitate in producing Leaders who will drive continual improvement and outstanding quality measures in the company
  • A framework for measuring the strengths and areas of improvement of an organisation across all of its activities
  • An internally driven quality measurement and assessment tool to evaluate self and company’s performance.

What will you gain?

By the end of this course you will be able to:
  • Understand the EFQM model, its components and interrelations
  • Provide excellent service or product to your customers and stakeholders, keeping in mind the excellence model framework
  • Diagnose the organisations activities and planning processes
  • Instill and impart a culture of continuous improvement in the company
  • Address a complete range of quality related issues
  • Emphasise on the significance of consensus in assessing a company’s strengths and weaknesses
  • Know what the benefits of the model are and how to
  • Submit and participate in the awards system.

Course Content

Day One (1)
  • Introduction to the model
  • Model components and interrelations
Day Two (2)
  • Submission documents and award system
  • RADAR methodology
Day Three (3)
  • Model cycle and improvement
  • Model relation to other Management Systems.


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