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Quality Management

Fundamentals of Quality Management

Achieve New Levels of Quality using Best Practices

Public Programme
 

Who Should Attend:

  • Quality Assurance Managers
  • Quality Control Managers & Teams
  • Professionals seeking to start a Quality Management career

Course Objectives

  • A comprehensive overview of Quality Management (QM) and Quality Control (QC)
  • Familiarity with core QM terminology
  • Learn state-of-the-art concepts in QM and how to apply them
  • Understand how to apply QM principles in a variety of production and service fields
  • Master statistical techniques in QM without the need for previous expertise
  • Acquire sufficient knowledge to develop, control and improve your QM processes.

What will you gain?

By the end of this course you will be able to: 
  • Understand quality management concepts and terminology, and how to manage and make quality management a success in your organisation
  • Gain knowledge about quality control and the International Quality Standards (ISO9000 and 14000)
  • Use the seven Magnificent Quality tools to streamline processes in the organisation while ensuring high quality standards at every step
  • Deploy correct statistical sampling to minimise consumer and producer risks
  • Understand the difference between process capability and production reliability and use it to accurately assess longevity and stability of the systems and processes
  • Know the various quality control costs, hidden costs and prepare cost reports
  • Get acquainted with six sigma levels, tools and applications
  • Successfully adopt the Kaizen approach to improve all functions and processes of the organisation, and involve all employees from top-to-bottom
  • Integrate quality management into your organisation’s processes and create a roadmap that meets the need of your organisation.

Course Content

PART IIntroduction to Quality Control in Modern Business Environment
  • Quality engineering terminology
  • Dimensions of quality
  • Quality control
  • Quality assurance
  • Practical steps to quality control
  • Quality responsibility
  • Quality triangle
  • Total quality control
  • Quality costs
  • Legal aspects of quality
Basics on Total Quality Control and Total Quality Management
  • Evolution of quality systems
  • Contents of TQM
  • Organisational practices
  • Advantages of TQM
  • Quality circles and quality councils
  • Deming’s 14 points
  • International Quality Standards (ISO9000 and 14000)
Quality Awards
  • Deming Prize
  • The Malcolm Baldrige National Quality Award
  • The European Quality Award
 PART IIStatistical Process Control (SPC)
  • Process control
  • Inspection and testing
  • The seven magnificent quality tools (Control charts, Ishikawa diagramme, Pareto charts, Histograms, Check sheets, Run Charts and Scatter diagrammes)
Control Charts for Variables
  • R-Chart and X-bar Chart
  • S-bar chart
Control Charts for Attributes
  • P-chart and C-chart
Acceptance Sampling Plans and Techniques
  • ISO sampling system
  • Single sampling plans
  • Double sampling Plans
  • Operating Characteristics Curve
  • Consumer’s risk and producer’s risk
  • Average outgoing quality (AOQ)
  PART IIIProcess Capability(PC)
  • Relation to SPC
  • Why study PC?
  • Capability indices Cp and Cpk
  • Improvement of capability
Production Reliability
  • Relation between reliability and quality
  • System reliability
 PART IVQuality Costs Analysis
  • Quality cost concept
Types of quality Costs
  • Hidden costs of quality
  • Quality costs reports
  • Taguchi concept versus crosby concept
  PART V Introduction to Six SigmaDifferent Sigma Levels and their meaning
  • Why Six Sigma
  • DMAIC and DMADV Methods in Six Sigma Organisation
  • Six Sigma tools
  • Six Sigma applications
  PART VIKaizen Philosophy
  • What is Kaizen?
  • Kaizen Tools
  • The 5S’s
  • 5 Why’s
  • Kaizen and Management
  • Tips for Kaizen Implementation
  • Total Productive Maintenance (TPM) Principle)
  • Case studies and successful  implementation in Jordan
 Study CasesReview.


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