Leadership & Management

Handling Harassment at Work

A Manager's Guide to a Harassment-Free Workplace


Who Should Attend:

  • Business Managers & Department Heads
  • Supervisors
  • Team Leaders and Team Members

Course Objectives

  • Identify the legal definition of harassment and what actions constitute harassment
  • Understand the impact of harassment on the victim, the accused and the organisation
  • Examine preferred actions to take in a variety of case studies
  • Learn specific tips to ensure you can foster a workplace that discourages harassment
  • Understand how cultures and backgrounds influence our ability to deal with harassment
  • Learn how to develop and manage an internal code of conduct and grievance process.

What will you gain?

By the end of this course you will be able to: 
  • Thoroughly understand what is workplace bullying and harassment and its serious impacts
  • Identify behaviours that do not constitute bullying and harassment
  • Develop and implement an enforceable and legal anti-harassment policy
  • Know your role in creating a harassment-free workplace
  • Educate all employees on how to recognise and report potential harassment
  • Clearly define the right and responsibilities of both employer and employee to eliminate ambiguity
  • Provide detailed steps and procedures to be followed by the victim and the accused in case of a reported harassment
  • Confidently address any false allegations and take the necessary measures to resolve conflict
  • Understand the various elements of harassment including sexual harassment issues
  • Know how to stay fair, act as a mediator and arrive at a decision after hearing both parties
  • Effectively deal and manage the consequences of the harassment case.

Course Content

The Background
  • The Law
  • Identifying Harassment
  • Anti-Harassment Policies
Developing an Anti-Harassment Policy 
  • An Anti-Harassment Policy: What Should Be Covered
  • How Model Policies Work
  • Steps to a Healthy Work Place
  • Educating Employees
Policies in the Workplace
  • Anti-Harassment Policy Statements
  • Employee’s Rights and Responsibilities
  • Employer’s Rights and Responsibilities
Proper Procedures in the Workplace
  • If You are Being Harassed
  • If You are Accused of Harassing
  • The Investigation
  • Remedies
False Allegations
  • How to Address the Situation
  • Confidentiality
  • Monitoring the Situation
  • Retaliation
  • Appeals
  • Other Options
Union Grievance ProceduresMediation: Getting Help from Outside OrganisationSexual Harassment
  • Defining Sexual Harassment
  • Elements of Harassment
  • Common Scenarios
  • What is Mediation
  • Deciding if it is Right
  • How to Implement
Conflict Resolution
  • How to Resolve the Situation
  • Seeing Both Sides
  • Deciding the Consequence
The Aftermath
  • How to Move On
  • Monitoring the Situation
  • Learning from Mistakes
Wrapping UpWords from the Wise.

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