Leadership & Management

Who Should Attend:

• Business Managers
• Supervisors
• Team Leaders

Course Objectives

• Learn techniques to develop higher levels of cooperation and teamwork
• Recognise the critical importance of improving communication and listening skills
• Master skills to promote effective communication and enhanced productivity
• Identify how to promote commitment and accountability as a team member
• Understand how to separate the people from the issues to resolve conflict
• Obtain tips and tools for building trust and respect
• Learn to develop flexibility as a key for creative decision-making.

What will you gain ?

By the end of this course you will be able to:

• Embrace the dynamics of working in a team as a whole and individually
• Understand Team Culture and how to thrive amidst organisational values, norms and behaviours, with a result- oriented and positive attitude
• Learn the art of collaboration under challenging circumstances
• Build and comprehend the dynamics of trust and it’s co-existence in a working environment
• Increase positive functional behaviour; improving interpersonal and intrapersonal relationships
• Promote tolerance and empathy amongst team members
• Understand different personality types and establish effective communication to manage and maximise team performance
• Manage conflict at the workplace amicably while increasing cohesiveness and effectiveness of the team.

Course Content

• What is a team?
• Factors for success
• Identifying team roles
• Effective communication

• Understanding our differences
• Identifying Personal Values
• Organisational values and personal alignment
• Personality types and team roles

• What defines our culture?
• Hierarchy: command and control
• Flat Structures: ownership
• E-Teams

• Forming
• Storming
• Norming
• Performing
• The Dynamics of Trust

• Humanising Teams
• Levels of commitment
• Teams and the hierarchy of needs
• Sources of common purpose

• Demonstrate effective listening and questioning skills
• It's not what you say, it's how you say it
• Benefits of effective team communication
• Separating person and behaviour.

• Creative thinking and problem solving
• Encouraging brainstorming
• Six thinking hats
• Seeing another’s mind
• Building consensus.

Testimonials

• “There were a lot of games that taught us the meaning of a team. I enjoyed participating in the games."
• “Wonderful! The most interactive training session I ever attend. Very interactive, group forming and harmonizing was awesome."
• “The course was simply too good and full of energy. The instructor was great. This training has helped in making me good at teamwork.”