HR & Training

Introduction to Key Performance Indicators (KPIs)

Master the Right Tools to Align Performance for Organisational Success


Who Should Attend:

  • Top Management
  • Senior Managers
  • Senior Executives

Course Objectives

  • Understand the fundamentals of Performance Management and how to link Key Performance Indicators (KPIs) with organisational objectives
  • Learn how to develop Key Performance Indicators that are the right fit for your organisation
  • Manage Key Performance Indicators in the organisation and avoid any drawbacks
  • Gain in-depth understanding of how change management affects Performance Management.

What will you gain ?

By the end of this course you will be able to:   

  • Understand the difference between Key Performance Indicators (KPIs) and Key Result Areas (KRAs), and how they affect each other
  • Identify and develop Key Performance Indicators (KPIs) to maximise organisational effectiveness
  • Gain essential knowledge and skills that will help in setting the stage for the development of Key Performance Indicators (KPIs)
  • Manage and deploy Key Performance Indicators ensuring post-implementation follow-up
  • Monitor and control KPIs
  • Master the critical drivers of Performance Management to ensure successful implementation in your organisation
  • Use effective tools to successfully manage change in the organisation.

Course Content

Strategic Thinking
  • Organisational Purpose and its Values
  • KPI and Organisational Objectives
Key Performance Measurement
  • What are Key Performance Measures?
  • Key Result Area (KRA)
  • Key Performance Indicator (KPI)
  • The Relationship between KRA and KPI
  • Vroom’s Expectancy Theory
KPI Development
  • Stage I : Three Pre-requisite Steps
  • Stage II: Seven Steps of Development and Deployment
 KPI Management 
  • Post KPI Implementation and Follow Up
  • Reporting, Monitoring and Controlling KPI
  • Guidelines for KPI Reporting
  • Critical Success Factors in Performance Management System Design and Implementation
  • Pitfalls to Avoid
Management of Change
  • 12 Key Drivers for Successful Change
  • Tools to Manage Change.

Our Clients



Company Brochure
Company Brochure
Top 20 Courses
Top 20 Courses
Public Calendar
Public Calendar
Nationals Development
Nationals Development English


Arabic Profile
Arabic Profile
Top 20 Courses
ﺑﺮﺍﻣﺞ ﺗﻄﻮﻳﺮ ﺍﻟﻜﻮﺍﺩﺭ ﺍﻟﻮﻃﻨﻴﺔ