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HR & Training

Introduction to Key Performance Indicators (KPIs)

Master the Right Tools to Align Performance for Organisational Success

 

Who Should Attend:

  • Top Management
  • Senior Managers
  • Senior Executives

Course Objectives

  • Understand the fundamentals of Performance Management and how to link Key Performance Indicators (KPIs) with organisational objectives
  • Learn how to develop Key Performance Indicators that are the right fit for your organisation
  • Manage Key Performance Indicators in the organisation and avoid any drawbacks
  • Gain in-depth understanding of how change management affects Performance Management.

What will you gain?

By the end of this course you will be able to:   

  • Understand the difference between Key Performance Indicators (KPIs) and Key Result Areas (KRAs), and how they affect each other
  • Identify and develop Key Performance Indicators (KPIs) to maximise organisational effectiveness
  • Gain essential knowledge and skills that will help in setting the stage for the development of Key Performance Indicators (KPIs)
  • Manage and deploy Key Performance Indicators ensuring post-implementation follow-up
  • Monitor and control KPIs
  • Master the critical drivers of Performance Management to ensure successful implementation in your organisation
  • Use effective tools to successfully manage change in the organisation.

Course Content

Strategic Thinking
  • Organisational Purpose and its Values
  • KPI and Organisational Objectives
Key Performance Measurement
  • What are Key Performance Measures?
  • Key Result Area (KRA)
  • Key Performance Indicator (KPI)
  • The Relationship between KRA and KPI
  • Vroom’s Expectancy Theory
KPI Development
  • Stage I : Three Pre-requisite Steps
  • Stage II: Seven Steps of Development and Deployment
 KPI Management 
  • Post KPI Implementation and Follow Up
  • Reporting, Monitoring and Controlling KPI
  • Guidelines for KPI Reporting
  • Critical Success Factors in Performance Management System Design and Implementation
  • Pitfalls to Avoid
Management of Change
  • 12 Key Drivers for Successful Change
  • Tools to Manage Change.
  


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