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Business Communication

Mastering the Art of Effective Communication – ILM Endorsed

Effective Interpersonal & Communication Skills

Bestseller
ILM
Public Programme
 

Who Should Attend:

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Professionals seeking personal development

Course Objectives

  • To understand the significance of EI in communication and how it can highly affect your relationships
  • Build and leverage your communication skills with Social Intelligence
  • Understand the different personality types and learn how to deal with each
  • Get results working with different and challenging personalities
  • Acquire flexibility to gain collaboration with your team
  • Apply proven skills to communicate effectively and develop your network
  • Enhance listening skills to avoid misunderstanding
  • Eliminate communication roadblocks
  • Deliver constructive feedback to ensure successful outcomes and results
  • Communicate with assertiveness
  • Exercise Empathy and understand the perspective of others.

What will you gain?

By the end of this course you will be able to:

  • Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
  • Understand and manage your emotions; how they affect others and how their emotions affect you
  • Overcome personal beliefs that might be holding you back
  • Stay flexible in the wake of change and work with different personalities and communication styles with ease
  • Improve personal and professional relationships through interpersonal mastery
  • Reduce stress and increase productivity through constructive use of emotions
  • Empathise and respect different cultures, and overcome any communication barriers
  • Decode body language cues and read between the lines.

Course Content

 Emotional Intelligence and Effective Communication
  • Why EI matters more than IQ in communication
  • Inter and intra Personal Communication
  • What smart professionals know
  • Apply multiple intelligence while communicating
  • Self awareness and the importance of internal communication
  • Evaluate your personal style and development areas
  • Flexibility - the key to successful communication
Communication and Interpersonal Mastery
  • Understanding different personality types
  • Practice communication with different types
    • Written Communication
    • Phone Communication
    • Face to face Communication
  • Are we “difficult” or “different”?
    • How different types get hijacked
    • Respect and the different perspectives
    • Empathy and managing communication barriers
Strategies of a Skilled Communicator
  • Establishing rapport by matching and mirroring
  • Tools for active listening
  • Communicating through silence
  • The Mehrabian’s communication model
    • Verbal communication
    • Non-Verbal communication
    • Impact of body language
Understanding roadblocks in communication
  • Navigating through cultural boundaries
  • Working constructively with emotions (the 4 social fears)
  • Assertiveness and Aggressiveness in the workplace
  • Aligning your body language to your message
  • The dynamics of constructive feedback.

Testimonials

  • “Great trainer! Enjoyed the course. It was very involving, fun, enthusiastic, and knowledgeable.  It will help to increase my Emotional Intelligence and how to communicate with different types of people, their attitudes, understand my own personality, emotional control, etc.”
  • “Both the course and the instructor were simply beyond expectations! Learnt something new in a very interesting way. Enjoyed the personality test and how we discovered ourselves. The workshop will help to work on myself and to be more confident, social and a good presenter.”


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