Administration & Office Management

Mastering the Art of Office Administration – ILM Endorsed

Polished Administration for Productivity & Career Growth

Public Programme

Who Should Attend:

  • Administrators
  • Office Managers
  • Secretaries & Personal Assistants
  • Administrative Personnel

Course Objectives

  • Learn how to self-manage to become more effective and efficient
  • Practise assertive verbal and non-verbal communication for best results
  • Explore ways to negotiate effectively using listening and questioning skills
  • Understand the importance of professional presence on the job
  • Identify ways to manage the performance of administrative staff and to manage your boss
  • Master techniques to plan and manage workload effectively and achieve objectives
  • Understand and apply time management and prioritisation techniques effectively
  • Familiarity with different methods of filing, their advantages and disadvantages
  • Learn how to recognise and manage conflict to achieve greater productivity
  • Develop problem-solving skills to increase your effectiveness and value in your team.

What will you gain?

By the end of this course you will be able to:
  • Gain practical skills and knowledge to improve the overall administration within your office, or organisation
  • Understand what makes a good administrator
  • Plan and prioritise time and activities
  • Deal successfully with colleagues and customers.

Course Content

  • Getting Organised (I)
    • Dealing with Email
    • Managing Electronic Files
    • Keeping Track of the Paper Trail
    • Making the Most of Voice Mail
  • Getting Organised (II)
    • Keeping Your Workspace Organised
    • Using a To-Do Book
    • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
  • The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
  • Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload.



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