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Quality Management
Process Methodology – Managing, Measurement & Improvement
Duration: 3 Days
Who Should Attend:
- Cross-functional teams formed for continuous improvements
Course Objectives
This course aims at teaching organisations The Process Methodology – Managing, Measurement and Improvement of different processes in a company.What will you gain ?
By the end of this course you will be able to:- Establish inter-departmental relations
- Manage cross-functional process
- Establish KPI’s and SLA’s measurements.
Course Content
Day One (1)- Process Methodology definitions, tools and concepts
- SIPOC approach and its applications
- Data Flow Diagrams and process visualization
- Process measurements and Key Performance Indicators
- Process Methodology in your organization; establishing the system.
- ABC Success for Fresh National Graduates
- Career Planning and Talent Management
- Coaching and Mentoring Skills for Managers
- Competency-Based Interviewing Skills
- Creative Thinking, Problem Solving and Decision Making
- Customer Service Excellence
- Effective Business Writing
- Effective Report Writing
- Finance for Non-Finance Professionals
- Fundamentals of Project Management
- High Impact Team Building for Managers
- HRM & Talent Management
- Mastering the Art of Effective Communication
- Mastering the Art of Office Administration
- Powerful Negotiations
- Powerful Salesman
- Strategic Thinking and Planning
- Strategies for Successful Change Management
- The New Star Management Supervisor
- The Strategic People Manager
- Train the Trainer
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