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Quality Management

Process Methodology – Managing, Measurement & Improvement

 

Who Should Attend:

  • Cross-functional teams formed for continuous improvements

Course Objectives

This course aims at teaching organisations The Process Methodology – Managing, Measurement and Improvement of different processes in a company.

What will you gain?

By the end of this course you will be able to:
  • Establish inter-departmental relations
  • Manage cross-functional process
  • Establish KPI’s and SLA’s measurements.

Course Content

Day One (1)
  • Process Methodology definitions, tools and concepts
  • SIPOC approach and its applications
Day Two (2)
  • Data Flow Diagrams and process visualization
  • Process measurements and Key Performance Indicators
Day Three (3)
  • Process Methodology in your organization; establishing the system.


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