Administration & Office Management

The Amazing PA

Learn Practical Tools & Techniques to Perfect Your PA Skills


Who Should Attend:

  • Personal Assistants
  • Executive Secretaries
  • Administration Staff

Course Objectives

  • Tools and techniques that will enable an individual to develop professional and interpersonal skills required to be an effective PA
  • Improved planning, organising and management techniques for better on-the-job performance
  • A comprehensive guide to improved and latest telephone etiquettes and techniques
  • Concepts and tools to increase the clarity of your written and verbal communication
  • How to deal with difficult and challenging situations and professional ways to tackle the issue
  • Professional guide to booking business itineraries and tours
  • How to be a perfect liaison between your manager and the organisation and making communication a seamless process for the company.

What will you gain ?

By the end of this course you will be able to:
  • Understand the roles and responsibilities your job requires
  • Better organise yourself and your workspace for peak efficiency
  • Manage and minimise work related stress effectively
  • Prioritise whats important and procrastinate tasks that can wait
  • Work collaboratively with your manager
  • Communicate assertively to better use your time and boost your self-confidence
  • Complete work tasks and activities in much less time
  • Incorporate the skills required to be an effective PA in your everyday work
  • Master the skills of effective business writing
  • Book error-free business itineraries efficiently
  • Carry professional attire and portray a better image of your organisation to the business world.

Course Content

Day 1
  • Person Specification and Duties of a PA
  • Abilities of an effective PA
  • Avoiding hiccups – running it smoothly
  • Planning and organising
    • Proficient filing system is a must!
    • In-Tray is crucial
    • How to manage an organized filing system?
  • Maintaining positive relationships
    • Various behavioural techniques
    • The ‘Can-do’ attitude – Being Positive
  • Managing and understanding your manager
  • Conflict resolution in the workplace
Day 2 
  • Organising for peak efficiency
  • Examples and tools
  • Managing priorities and procrastinating when necessary
  • Clutter and interruptions
  • Itinerary
  • Effective business writing models
  • Telephone skills and protocol.

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