Page 9 - UAE Public Calendar 2018_Hi-Res (1)
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Customer Service


         Courses             Date                                               # of Days  Price  AED  City

                              4-6 February  3-5 July         4-6 November       3          5985       Dubai
         Call Centre
         Excellence
                              26-28 February  30 Jul - 1 Aug  26-28 November    3          5985       Abu Dhabi

         Customer Service     27-28 February  31 Jul - 1 Aug  12-13 November    2          3990       Dubai
         Excellence -
         ILM Endorsed         4-5 March     2-3 July         11-12 December     2          3990       Abu Dhabi

                              21-23 January  23-25 April     29-31 October      3          5985       Dubai
         Internal Customer
         Service Excellence
                              19-21 March   22-24 July       2-4 October        3          5985       Abu Dhabi

         How to Defuse an
         Angry Customer -     30-31 January  19-20 September  25-26 November    2          3990       Dubai
         Active Learning
         Through Role Play    22-23 January  23-24 July      9-10 October       2          3990       Abu Dhabi
         Sessions
         Customer             26-27 February  4-5 July       12-13 December     2          3990       Dubai
         Relationship
         Management
         Fundamentals         7-8 February  14-15 August     7-8 November       2          3990       Abu Dhabi

                              29 March      23 April         22 October         1          1995       Dubai
         Perfecting Your
         Telephone Skills
                              18 January    4 April          29 August          1          1995       Abu Dhabi



         Strategy & Planning


         Courses             Date                                               # of Days  Price  AED  City

         Strategic Thinking   4-5 March     22-23 July       4-5 November       2          3990       Dubai
         & Planning - ILM
         Endorsed             20-21 March   31 Jul - 1 Aug   27-28 November     2          3990       Abu Dhabi

         Introduction         19-21 February  31 Jul - 2 Aug  25-27 November    3          5985       Dubai
         to Balanced
         Scorecard            13-15 February  1-3 July       4-6 November       3          5985       Abu Dhabi
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