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HR & Training

Competency-Based Interviewing Skills – ILM Endorsed

Hiring the Right People for the Right Jobs

ILM
In-House Programmes

What's so different about this programme?


  • This is an ILM endorsed programme.

  • A hands-on programme that covers the latest interviewing practices.

  • Full of real-life role plays, exercises & activities.

Public Programme Dates & Schedule

Dubai: 5-6 Feb'18, 30-31 Jul'18, 16-17 Dec'18
Abu Dhabi: 25-26 Feb'18, 8-9 Aug'18, 4-5 Nov'18
 
Duration:2 Days
Locations:Abu Dhabi, Doha, Dubai
Fees: AED 3990
 

Who Should Attend:

  • HR & Recruitment Managers
  • Direct Managers & Supervisors
  • Team Leaders

Course Objectives

  • Understand your vital role in objectively selecting the right candidate for the job
  • Familiarity with the PRICE structure; a logical approach to selection interviewing
  • Master use of the Question Plan, using competency-based questioning techniques
  • Learn how to prepare effectively for selection interviews
  • Explore ways to build and maintain appropriate rapport with candidates
  • Understand how to conduct selection interviews effectively and professionally
  • Identify ways to manage the expectations of candidates when closing interviews
  • Learn how to evaluate the interview to help select the best possible candidate.

What will you gain?

By the end of this course you will be able to:
  • Improve the quality of your selection interviews with competency-based questioning and assessment techniques
  • Develop your listening and questioning skills, and enhance your notes-taking skills.
  • Get the confidence to conduct professional interviews smoothly
  • Learn how to classify and evaluate evidence
  • Ability to accurately predict successful job performance
  • Create the right environment for candidates and manage expectations during interviews
  • Enhance your company’s reputation in the employment market.

Course Content

Introduction to Recruitment and Selection
  • The importance of hiring the right people
  • The cost of hiring errors
  • Why behavioural interviewing?
Before the Interview
  • Conduct a job analysis
  • Recognise critical incidents
  • Identify competencies and performance dimensions
  • Develop job descriptions
  • Prepare neutral job applications
The Selection Interview 
  • Forming the Interview Questions
  • Writing the questions
  • Developing the response you are looking for
  • Developing rating scales
  • Making ratings reliable and consistent
Developing an Interview Format
  • Develop rapport
  • Structure the interview process
  • Gather predictive information
  • Sell your organisation
  • Gain a commitment
  • Conclude the interview
Interviewing Techniques
  • Create a comfortable atmosphere
  • Ask open questions and probe answers
  • Use active listening skills
  • Pause, clarify, summarise
  • Record applicant responses
The Selection ProcessInterviewer ErrorsThe Evaluation Phase – Rating Interviews
  • Rating errors and how to avoid them
  • Valuing and scoring candidate responses
Reference Checks of candidate claimsInterview Practice - simulations.

Testimonials

  • “Well done. It has helped us a lot to improve our skills, and this course had a lot of valuable information.”
  • “Trainers are well prepared, perfect and can answer all our questions.”
 


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