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Leadership & Management

Performance Management to Maximise Results for Business Managers

Build an Empowered and Goal-Oriented Workforce

In-House Programmes

What's so different about this programme?

Public Programme Dates & Schedule

Dubai: 17-19 Sept'17, 3-5 Oct'17
Abu Dhabi: 26-28 Sept'17, 14-16 Nov'17
Doha: 13-15 Aug'17, 19-21 Nov'17
Duration:3 Days
Locations:Abu Dhabi, Doha, Dubai
Fees: AED 5985
 

Who Should Attend:

  • Senior Managers & Section Heads
  • Middle Managers & Supervisors
  • Project Managers & Team Leaders

Course Objectives

  • An overview of performance management from individual and organisation perspectives
  • Design and introduce an effective performance management scheme
  • Master the skills needed to be effective in all four steps of performance management
  • Explore how to make performance appraisal work
  • Identify how to manage and improve poor performance using positive reinforcement
  • Familiarity with advanced performance management tools
  • Explore performance management in a multi-cultural environment
  • Understand the links between performance management and corporate strategy.

What will you gain?

By the end of this course you will be able to:

  • Understand various approaches to managing performance
  • Use learned tools and techniques to improve performance and productivity.
  • Design a team performance management model, aligned with the organisational strategy
  • Set realistic objectives that are challenging, yet achievable
  • Select the right approach to measure and review performance
  • Use Emotional Intelligence for effective performance management
  • Use coaching to improve and inspire your team for optimum performance
  • Provide ongoing feedback and job evaluations to address motivation.

Course Content

Introduction to Performance Management
  • The context for performance management
  • The principles of effective performance management
  • The role of HR in performance management
  • The role of Managers, Supervisors and Team Leaders in performance management
  • Addressing the performance gap
Starting Well: Objectives and Feedback
  • Introducing the principles to your team
  • The importance of agreeing on objectives
  • Quantitative and Qualitative objectives
  • Providing feedback
  • Positive reinforcement
  • Developmental feedback
Relationships and Coaching
  • Empowerment in practice
  • Effective coaching
  • Dealing with complaints
  • Handling absenteeism and sickness problems
  • The keys to improving attendance
Finishing Well: Making Appraisal a Motivating Experience
  • The purpose of Performance Appraisal
  • Monthly, Quarterly and Annual Reviews
  • The practical issues
  • Agreeing on the evaluation
Advanced Performance Management
  • Emotional Intelligence
  • Integrated strategic performance management
  • Personal Development Planning.
 


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