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Bashar Shawky

Senior Trainer


A charismatic and experienced Trainer and Facilitator with 14 years of experience in Training and Development.  Bashar is a trainer for Customer Service Excellence and has trained more than 1500 candidates across multiple industries including EAD. He has designed more than 200 training programs in Arabic and English at all organisational levels.



Qualification:



  • Pursuing PhD in Human Resources Management from Dubai, U.A.E

  • Master Degree in Business Administration with a major in Human Resources

  • Bachelor Degree in Business Administration with a major in Management

  • Bachelor Degree in Humanities with a major in English Literature from Damascus, Syria.


Professional Certifications:



  • Diploma in Authorized Training from London, UK

  • Certified in Modern Training Methods from Damascus, Syria

  • Certified and licensed in Information Technology from Occupational Associations Union from Damascus, Syria

  • Diploma in Airport Operations Training Program from SBC, London, UK

  • Approved trainer of Level 2 and Level 3 ILM qualification courses.


Key Specialties:



  • Customer Service Excellence

  • Team Building and Effective Team Player

  • Quality Management

  • Communication Excellence

  • Supervisory and Management Skills

  • Coaching and Mentoring

  • Leadership Development Programmes.


Bashar brings 14 years of experience in Training, Development and Human Resources. He has trained and recruited more than 1500 candidates across multiple industries and designed more than 200 training programs in Arabic and English at all organisational levels.


Bashar has led a team of management consultants providing effective business solutions and strategic advice to multi-nationals in the MENA region; improving processes, behavioral mind-set, change initiatives and structural considerations.


 

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