“This course will help to deal with abnormal conditions in more structured and professional manner.”

“The trainer (Hanan) has a very clear and direct way of communicating the ideas to the participants and a great ability to adjust her level according to the level of the participants.”

“How to react to people in certain situation; by learning these skills it has enhanced my thought process.”

“The program was very interactive, lots of different activities, bonding between trainer and trainees, interesting & experience sharing, encouraging to talk, variety of different group compositions, etc.”

“It will make a real difference since it is the core of our business, to build my customer relations by using Emotional Intelligence.”